In July 2009, I gladly accepted a newly created position of Technical Manager of Customer Support. This title can be divided into two areas, (1) Technical and (2) Customer that compliment the other. It is my desire for this laboratory to produce results using the most advanced technologies available and communicate our findings to the customer in the most efficient manner possible, yielding turn-a-round times that will meet or exceed our customer‘s expectations.
As a technical manager, my responsibilities include a) serology department technical advisement, b) development of customer data retrieval systems, c) evaluation of new commercial kit products, d) provide customer resources that will improve understand the technical aspects of the tests requested.
From the customer support perspective, my intention is to be an effective liaison between the GPLN and the customer. Areas of focus in customer service include a) analysis of result trends, b) customer requested projects, c) development of technical training videos, d) production of technical bulletins, and e) addressing customer concerns.
B.S. -Chemistry/Biology , North Georgia College
M.S.- Medical Microbiology (College of Veterinary), University of Georgia
Respiratory Therapy Technician
Areas of interest:
Welding, Woodworking, Traveling, Backdrop design for church plays and camps, Eating chicken!!!!!